NVC Quick Connect on Satya Nadella

"Nadella asked his top executives to read Marshall Rosenberg’s Nonviolent Communication. Rosenberg describes the concept as “a way of being very honest, without any criticism, insults, or put-downs, and without any intellectual diagnosis implying wrongness.” For Redmond, McCracken writes: The gesture signaled that Nadella planned to run the company differently from his well-known predecessors, Bill Gates and Steve Ballmer, and address Microsoft’s long-standing reputation as a hive of intense corporate infighting. . . . The reading assignment “was the first clear indication that Satya was going to focus on transforming not just the business strategy but the culture as well,” says Microsoft president and chief legal officer Brad Smith, a 24-year company veteran."